Riyadh – Mubasher: The Middle East’s Software as a Service (SaaS) provider Unifonic has showcased its AI-powered conversational platform to help elevate customer engagement and operational efficiency during its participation at LEAP 2025 in the capital of Saud Arabia.
Unifonic’s innovative conversational tools empower businesses to deliver impactful marketing campaigns and outstanding customer service, in line with rising customer demand for more personalised and meaningful interactions, according to a press release.
Moreover, these solutions leverage the power of AI to facilitate seamless omnichannel communication and tailored customer experiences that foster long-term relationships.
Co-Founder and CEO of Unifonic, Ahmed Hamdan, said: “We, at Unifonic, are committed to transforming customer engagement for businesses. Being one of the leading entities in integrating AI within engagement processes in the Middle East, our executives will showcase the potential of AI-powered solutions in delivering personalised, omnichannel customer experiences at LEAP 2025.”
Hamdan noted: “These are vital to business success, and by leveraging our innovations, businesses can seamlessly connect with customers in a meaningful manner.”
The platform empowers clients to ensure omnichannel customer experiences, enhance customer communication, and optimise digital journeys.
Through conversational AI, the company automates customer journeys, enhances business productivity, streamlines customer interactions, and orchestrates daily operations.
In addition, it utilises business messaging platforms such as WhatsApp to ensure enhanced engagement and performance marketing strategies.
Similar to its partaking in Seamless Saudi Arabia 2024, Unifonic’s participation at LEAP 2025 demonstrates its commitment to innovation and its role in positioning Saudi Arabia as a global digital leader.
The company has a range of solutions, from AI-powered chatbots and advanced messaging platforms to sophisticated analytics, enabling businesses to stay ahead of the curve and achieve long-standing success in the ever-evolving market.
Unifonic has some of the most popular and impactful use cases of its solutions, which include Conversational Marketing capabilities, including targeted marketing campaigns, abandoned cart recovery, personalisation, and the ability to click to WhatsApp for direct engagement.
Additionally, their Customer Support solutions empower businesses with tools for improving customer satisfaction (CSAT), sending notifications, and offering multi-language support to cater to a global audience.
As part of their commitment to helping businesses optimize customer experience, Unifonic is also offering a complimentary Customer Experience (CX) Maturity Assessment. This assessment, conducted by their team of experts, uncovers valuable insights that can enhance a company’s customer service strategies and overall performance.
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